Social Belgium Help Center

Frequently asked questions

Everything you need to know before joining a PadelSocial activity or an EventSocial experience.

PadelSocial

Lessons, tournaments, equipment and joining the community.

Where do the lessons take place?

Our lessons and tournaments take place at partner padel clubs in Belgium. The exact venue is shown on each experience page.

Do I need my own racket?

No. We can provide rackets for lessons and selected tournaments, but you are welcome to bring your own.

Can beginners join?

Absolutely. We welcome players of all levels and clearly show the recommended level for every activity.

How do I reserve my spot?

Open the lesson or tournament, click the registration button and complete the booking steps shown on the page.

What happens if I cannot attend?

Cancellation conditions will be shown on the experience page before booking.

Are tournaments open to everyone?

We organize different formats and skill levels so everyone can find a suitable competition.

Can I join alone?

Yes. Lessons and Americano tournaments are open to individual players. For team formats we can help you find a partner through the community.

How can I stay updated?

Follow PadelSocial on Instagram or join the WhatsApp community for lessons, tournaments and special-event updates.

EventSocial

Social nights, activities and unique experiences across Belgium.

Can I come to an event alone?

Yes. Many guests join alone, and our event formats are designed to make meeting people feel natural and comfortable.

What kind of events do you organize?

EventSocial includes social nights, meet-and-connect gatherings, activities, creative experiences and seasonal special events.

What language are the events in?

The event language is shown on each event page. Most experiences are designed to welcome an international audience.

Where do EventSocial experiences take place?

Events take place at selected venues across Belgium. The exact address and arrival information are provided with the event details.

Is there an age limit?

Any age requirement will be clearly stated on the individual event page before registration.

What is included in the admission?

Every event page explains what the admission includes, such as access, activities or any food and drinks included in that specific experience.

How can I hear about new events?

Upcoming experiences appear on the EventSocial page. Social media and community links will also be used for new-event announcements.

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Registration & Secure Payment

How reservations, payment and confirmation will work.

How do I register for an activity or event?

Open the experience, select Register or Reserve, complete your contact details and continue to the secure payment step when payment is required.

Why do I enter my details before payment?

Your details allow us to create the reservation and connect it with the payment. A reservation is confirmed only after the required payment is completed successfully.

Is the online payment secure?

Yes. Payments will be completed on Stripe’s secure payment page. Social Belgium will not store your card details.

When will I receive my confirmation?

After a successful payment, an automatic confirmation email will be sent to the email address used during registration.

What happens if my payment is not completed?

Your registration will not be treated as confirmed. You can return to the experience page and try the secure payment step again.

Can I cancel or transfer my registration?

The cancellation and transfer conditions may differ by experience. The applicable policy will be shown before you register.

Will I receive the practical event information?

Yes. Confirmation and practical details such as the venue, arrival time and important instructions will be sent by email when applicable.

Payment setup: Stripe and automated confirmation emails are being connected to the registration system. Experiences will clearly show when registration and payment are open.

Still have a question?

A direct contact option will be added here with the final community links.

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